1. Introduction and Data Controller
This Privacy Policy explains how Lueursyl.com collects, uses and protects the information you provide when using the website lueursyl.com.
Data Controller: Yvan LISA
Contact: contact@lueursyl.com
2. Data Collected and Purpose of Processing
As part of the sale of our soy wax candles, several types of personal data are collected:
Order Information (Required for the Performance of the Contract)
First name and surname
Delivery address
Billing address
Email address
Telephone number
Purpose: To process, manufacture and dispatch your candles, and to provide you with parcel tracking information.
Payment Information
Your payment details (bank card information) are processed securely by our payment service providers (Stripe and PayPal). Lueursyl never has access to your bank card details.
Contact Information
Name
Email address
Purpose : To respond to your enquiries regarding our products or your orders.
3. Recipients of the Data
Your personal data is never sold or rented to third parties. It is shared only with trusted service providers necessary for the proper operation of the website :
Website hosting provider : LWS
Delivery service providers : Mondial Relay, Delivery to a Mondial Relay pickup point near you
Payment service providers : Stripe and PayPal, to ensure secure transactions.
4. Data Retention Period
Customer Data (Orders)
Customer data is retained for the duration of the commercial relationship and then archived for :
5 years for contractual evidence purposes, in accordance with legal requirements;
10 years for invoices and accounting records, in accordance with statutory accounting obligations.
Contact Data
Contact information is retained for the time necessary to process your request and is deleted after a maximum period of three years.
5. Your Rights Under the GDPR
In accordance with European data protection legislation, you have the following rights regarding your personal data :
The right to access, rectify and erase your personal data ;
The right to restrict or object to the processing of your personal data.
To exercise any of these rights, you may contact Lueursyl at any time at :
contact@lueursyl.com
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